Privacy Policy

Arked Ltd and its subsidiaries (hereinafter the “Company”) and its related entities are responsible for the protection of the privacy and the safeguarding of clients’ personal and financial information. By engaging with the Company, the client hereby gives its consent to such collection, processing, storage and use of personal information by the Company as explained below.

The collection of personal information

The Company collects the necessary information required to communicate with, transact with and provide trade services to customers. In this respect, the Company gathers information from customers based on their requirements and preferences in order to provide its services effectively.

The information the Company collects includes information required to communicate with and identify its customers.

Usage of personal information

The Company uses clients’ personal information only as required to provide quality service and security to its clients. This information helps the Company to improve its services, customize customer experience and enables it to inform its customers of additional products, services or promotions relevant to customers and in this respect the customers hereby consent to the usage of this data for such purposes.

If customers do not want to receive information of this nature for any reason, they can contact the Company at the following address:

Protection of personal information

Any personal information provided by the Customer to the Company will be treated as confidential and shared only within the Company and its affiliates and will not be disclosed to any third party except under any regulatory or legal proceedings. In case such disclosure is required to be made by law or any regulatory authority, it will be made on a ‘need-to-know’ basis, unless otherwise instructed by the regulatory authority. Under such circumstances, the Company shall expressly inform the third party regarding the confidential nature of the information.

Affiliates and Partners

The Company may share information with affiliates in the event such information is reasonably required by such affiliate in order to provide the products or services to its customers. The Company may share information with partners, affiliates and associates in order to offer additional similar products and services that meet clients’ needs, and which are delivered in a manner that is useful and relevant only where clients have authorized the Company to do so.

Non-affiliated third parties

The Company does not sell, license, lease or otherwise disclose customers’ personal information to third parties, except as described in this Privacy Policy.

The Company reserves the right to disclose personal information to third parties where required by Law, regulatory and other government authority. The Company may also disclose information as necessary to credit reporting or collection agencies as reasonably required in order to provide the services to Company and/or its clients.

In addition, the Company may engage third parties to help carry out certain internal functions such as recruitment, provision of services, marketing and introductions to affiliate businesses. Use of the shared information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which the Company shares personal information are required to protect such personal information in accordance with all relevant legislation and in a manner similar to the way the Company protects the same. The Company will not share personal information with third parties which it considers will not provide its clients the required level of protection.

Contact Clients

From time to time the Company may contact customers whether by phone or email for the purpose of offering them further information about the Company, its services or relevant products. In addition, the Company may, on occasion, seek to contact clients, whether by phone or by email, for the purpose of informing them of unique promotional offerings provided by the Company for the customer. Customers consent to the receipt of such contact when they consent to our terms and conditions of use when registering with the Company. Any person wishing to opt out of further contact with the Company at any time whatsoever is entitled to do so, simply by contacting the Company whether by phone or email and requesting that no further contact on behalf of the Company be made.

Restriction of responsibility

The Company is not responsible for the privacy policies or the content of sites to which the Company links and has no control of the use or protection of information provided by the customers or collected by those sites. Whenever a customer elects to link to a co-branded web site or to a linked web site, the client may be asked to provide registration or other personal information. Please note that such information is recorded by a third party and will be governed by the privacy policy of that third party.

Use of “COOKIES”

The Company uses cookies enhance the usability and performance of the website. Cookies used by the Company do not contain personal information or other sensitive information, other than an IP address.

The Company may share web site usage statistics with reputable advertising companies and with its affiliated marketing companies. It is noted that the information collected by such advertising companies is not personally identifiable. To administer and improve the Company web site, the Company may use third parties to track and analyse usage and statistical volume information. The third party may use cookies to track behaviour and may set cookies on behalf of the Company. These cookies do not contain any personally identifiable information.

Privacy Policy Updates

The Company may update this Privacy Policy from time to time. In the event that the Company materially changes this Policy including how it collects, processes or uses clients’ personal information, the revised Privacy Policy will be uploaded in the Company’s website. In this respect, the clients hereby agree to accept posting of a revised Privacy Policy electronically on the website as the actual notice of the Company to its clients. Any dispute over the Company’s Privacy Policy is subject to this notice and the Client Agreement. The Company encourages its clients to periodically review this Privacy Policy so that they are always aware of what information the Company collects, how it uses it and to whom it may disclose it, in accordance with the provisions of this Policy.

Removal of personal information:

Should you wish for personal information to be removed from our systems please contact: Staywithus@arked.co.uk

Complaints procedure:

Should you have any complaints please contact Staywithus@arked.co.uk

Get 10% Off Your First Booking

Complete the form below and receive 10% off your first stay with us. 

Also receive our special offers direct to your mailbox